Skills

• Complex Portfolio Management
• C-Level Stakeholder Engagement and Executive Communication
• Process Optimization, ITIL & Operational Excellence
• Strategic Account Management, Revenue Growth & Enterprise Relationships
• Customer Success & Executive Strategic Leadership
• Contract Negotiation, Commercial Strategy & Business Development
• Account Growth & Retention
• Process Development and Improvement
• Customer Success Strategy, Retention & Service Excellence
• Cross-Functional Leadership, Coaching & Talent Development

Certifications

• VMware VCP - Data Center Virtualization

• AI Certifications (Claude, ChatGPT, Anthropic)
• Dale Carnegie Leadership & Business Certifications
• Dell Certified Systems Expert, SNIA Certified Storage Professional
• CCNA, CCNA Wireless, CCENT, 
• CompTIA Network+
• EMC & Dell Storage Architect Certifications
• Microsoft MCSA Windows Server

• CRM Software
• Data Analysis Software
• Business Intelligence Software
• Salesforce
• AI - ChatGPT, Grok, Claude
• Jira & Zendesk
• Datadog and Grafana
• MS Office & Google Suite

Education