15+
Years in Enterprise Technology
Across enterprise SaaS, infrastructure, customer leadership and complex transformation environments.
Experience · Enterprise SaaS · Customer Leadership
Experience Leading Enterprise Customers, Teams and Technology
More than 15 years leading complex enterprise relationships, technical environments and cross-functional work across SaaS, infrastructure, insurance and financial services.
My experience sits where customer outcomes, technical reality and commercial priorities meet — building trust, creating clarity and moving difficult work forward across organisational boundaries.
Career at a Glance
€30M+
Enterprise Portfolio
Strategic customer relationships across highly regulated insurance and financial-services environments.
100%
Renewal Performance
Protected through proactive governance, executive alignment and long-term customer planning.
150+
Professionals Mentored
Customer-facing professionals trained and mentored to strengthen consistency, judgement and customer engagement.
EIS Group
September 2022 – April 2026
Managing Director; later Account Director / Customer Success Director
Led enterprise customer outcomes, executive relationships and cross-functional work across insurance and financial services in EMEA and the US. Owned the account across customer success, governance, delivery, support, retention and expansion — everything except pure new-logo sales.
Leadership Responsibilities
- Built trusted executive relationships and led complex customer escalations.
- Directed QBRs, EBRs, monthly governance and long-term customer roadmaps.
- Owned retention, renewals, expansion and strategic account planning.
- Aligned commercial, technical and operational teams around customer outcomes.
- Led resilience, disaster-recovery and service-improvement discussions.
- Introduced reusable governance structures and AI-assisted reporting.
Selected Enterprise Customers
AIG
Ageas
esure
Nationwide
BNP Paribas
Allstate
Dell EMC
January 2011 – September 2022
Senior Technical Account Manager
Managed enterprise customer relationships across EMEA, helping large organisations navigate infrastructure modernisation, governance, operational risk and long-term transformation. Built trusted stakeholder relationships while translating complex technical environments into clear business decisions.
Leadership Responsibilities
- Managed trusted relationships with senior enterprise stakeholders.
- Led QBRs, governance reviews and strategic planning sessions.
- Connected technical roadmaps, operational risks and business priorities.
- Supported infrastructure modernisation and transformation programmes.
- Owned the customer relationship for premium optimisation services.
- Mentored and trained Technical Account Managers across the global organisation.
What Connects the Experience
01
Enterprise Customer Leadership
Building executive trust, protecting long-term relationships and connecting customer outcomes to commercial and operational priorities.
02
Technical and Operational Judgement
Translating complexity into clear decisions, making risks visible and helping teams focus on the problem that actually needs to be solved.
03
Cross-Functional Leadership
Aligning Sales, Product, Delivery, Support and customers so that complex work moves forward with clear ownership and shared accountability.
Interested in the experience behind the outcomes?
I am open to senior opportunities across Enterprise Customer Success, Customer Operations and strategic customer leadership.