EIS Group
Leading enterprise customer success, strategic account management, and commercial growth across highly regulated insurance and financial services organisations throughout EMEA and the US. Focused on executive stakeholder engagement, operational resilience, customer retention, and long-term value creation across complex SaaS environments.
Key Impact
Strategic Enterprise Customers
Executive Leadership & Responsibilities
Executive Stakeholder Management
Built trusted executive relationships with C-suite leaders, CIOs, CTOs, and senior stakeholders, aligning technology investments to measurable business outcomes.
Governance & Strategic Planning
Directed monthly governance reporting, QBRs, ABRs, and customer roadmaps to align operational resilience, product adoption, and transformation priorities.
Revenue Growth & Retention
Delivered 100% renewals while identifying and executing €900K expansion opportunities through strategic account planning and executive engagement.
DORA & Operational Resilience
Led customer initiatives supporting DORA compliance, operational resilience, disaster recovery, and governance across regulated enterprise environments.
AI & Automation
Implemented AI-enabled reporting and automation initiatives, improving operational efficiency by 50% while increasing executive visibility.
Commercial Partnership
Owned executive negotiations, stakeholder alignment, business case development, and contract finalisation for strategic expansion opportunities.
Featured Achievement: First Multi-Year Enterprise Support Agreement
Negotiated and delivered EIS Group’s first multi-year enterprise support agreement with esure, aligning customer outcomes, commercial value, and long-term partnership objectives.
Dell EMC
Managed enterprise customer relationships across EMEA, partnering with large organisations to support strategic transformation, governance, infrastructure modernisation, and long-term customer success. Built trusted stakeholder relationships while translating complex technical environments into clear business outcomes.
Key Impact
Strategic Enterprise Exposure
Enterprise Leadership & Responsibilities
Executive Stakeholder Engagement
Managed trusted relationships with senior stakeholders across enterprise customers, improving alignment, confidence, and long-term account success.
QBRs & Governance
Led QBRs, governance reviews, executive stakeholder meetings, and strategic planning sessions to align technical roadmaps with business priorities.
Strategic Advisory
Acted as a trusted advisor across enterprise environments, supporting risk mitigation, technology adoption, operational resilience, and long-term success.
Infrastructure Transformation
Directed complex infrastructure and transformation initiatives, improving operational resilience and customer outcomes across large-scale technology programmes.
Global Mentoring
Mentored and trained 150+ Technical Account Managers globally, strengthening customer engagement standards and technical advisory capability.
Operational Improvement
Developed governance frameworks, reporting improvements, and operational best practices that improved global team performance by 20%.
Featured Achievement: Global TAM Enablement & Governance Improvement
Mentored and trained 150+ Technical Account Managers globally while developing governance frameworks that improved global team performance by 20%, strengthening consistency, stakeholder engagement, and long-term customer outcomes.