Enterprise Leadership · Customer Success · SaaS

Enterprise Leadership Across Customers, Teams and Technology

I lead complex enterprise relationships and cross-functional work where trust, judgement and clear ownership matter.

Over more than 15 years across enterprise SaaS and infrastructure, I have worked with customers, executives, technical teams and commercial stakeholders to protect trust, solve difficult problems and move complex work forward.

Dublin, Ireland Swedish native English native
Explore Core Principles View My Book Read Recommendations
Joakim Domeij

Joakim Domeij

Enterprise Leadership & Customer Success

Proven Enterprise Impact

€30M+

Enterprise Portfolio

Strategic enterprise relationships across regulated insurance and financial-services environments.

Complexity at Scale

Protect trust and value by making risk, ownership and customer priorities visible early.

100%

Renewal Performance

Protected through proactive governance, executive alignment and long-term customer planning.

Proactive Value

Renewals should follow value delivered throughout the year, not a last-minute rescue exercise.

€900K

Expansion ARR

Owned from identifying the opportunity through business case, contracting, staffing and delivery.

Expansion Through Alignment

Growth comes from understanding the problem and connecting the right solution to a real business outcome.

15+ Years

Enterprise Technology

Across SaaS, infrastructure, customer leadership and complex transformation environments.

Judgement Before Technology

Experience helps separate problems technology can solve from operating problems that need fixing first.

How I Lead

Much of my career has been spent in roles where customer expectations, technical reality and commercial priorities all needed to move together.

I am at my best when the situation is complex, ownership is divided and progress depends on someone creating clarity across organisational boundaries.

My approach is practical: build trust before pressure arrives, make assumptions and risks visible, connect technical work to business outcomes and give people enough context and ownership to act.

I do not believe leadership is about having the loudest voice or the neatest framework. It is about helping people understand what matters, what happens next and who owns it.

Explore My Core Principles

Three Areas of Leadership

01

Enterprise Customer Leadership

Executive relationships, governance, retention, expansion and customer outcomes across complex enterprise environments.

02

Cross-Functional Leadership

Connecting commercial, technical and operational teams so that customers experience one organisation rather than a collection of departments.

03

Operational and Strategic Improvement

Improving reporting, governance, workflows, resilience and decision-making through practical systems and AI-enabled efficiency.

Selected Enterprise Outcomes

First multi-year enterprise support agreement Built the business case, commercial model, contract structure, staffing approach and delivery model.
Quotability improved from 38% to 53% Led a structured multi-team performance improvement programme combining technical expertise, monitoring and sustained follow-through, contributing an estimated £7 million in additional annual revenue.
Recurring reporting effort reduced by approximately 50% Introduced reusable governance structures and AI-assisted reporting to improve speed, consistency and visibility.

Selected Enterprise Customers

AIG Ageas esure Nationwide BNP Paribas Allstate Ericsson

Beyond the CV

Leadership Insights

Practical thinking from enterprise experience

Articles on trust, Customer Success, AI, cross-functional alignment and the moments when leadership becomes difficult in practice.

Read Articles

Author

Really, Another Leadership Book?

Preparing for the Moments When Leadership Advice Meets Enterprise Reality. A practical examination of judgement, trust and leadership under real enterprise pressure.

View My Book

Career CRM

A practical tool for structured career management

A free, private and local-first application I built to make job searches, CV tailoring and interview preparation more organised.

Explore Career CRM

Looking for an enterprise leader who connects customers, teams, technology and commercial outcomes?

I am open to senior opportunities across Enterprise Customer Success, Customer Operations and strategic customer leadership.

Contact Me Connect on LinkedIn