€30M+
Enterprise Portfolio
Strategic enterprise relationships across regulated insurance and financial-services environments.
Enterprise Leadership · Customer Success · SaaS
Enterprise Leadership Across Customers, Teams and Technology
I lead complex enterprise relationships and cross-functional work where trust, judgement and clear ownership matter.
Over more than 15 years across enterprise SaaS and infrastructure, I have worked with customers, executives, technical teams and commercial stakeholders to protect trust, solve difficult problems and move complex work forward.
Joakim Domeij
Enterprise Leadership & Customer Success
Proven Enterprise Impact
100%
Renewal Performance
Protected through proactive governance, executive alignment and long-term customer planning.
€900K
Expansion ARR
Owned from identifying the opportunity through business case, contracting, staffing and delivery.
15+
Years in Enterprise Technology
Across SaaS, infrastructure, customer leadership and complex transformation environments.
How I Lead
Much of my career has been spent in roles where customer expectations, technical reality and commercial priorities all needed to move together.
I am at my best when the situation is complex, ownership is divided and progress depends on someone creating clarity across organisational boundaries.
My approach is practical: build trust before pressure arrives, make assumptions and risks visible, connect technical work to business outcomes and give people enough context and ownership to act.
I do not believe leadership is about having the loudest voice or the neatest framework. It is about helping people understand what matters, what happens next and who owns it.
Three Areas of Leadership
01
Enterprise Customer Leadership
Executive relationships, governance, retention, expansion and customer outcomes across complex enterprise environments.
02
Cross-Functional Leadership
Connecting commercial, technical and operational teams so that customers experience one organisation rather than a collection of departments.
03
Operational and Strategic Improvement
Improving reporting, governance, workflows, resilience and decision-making through practical systems and AI-enabled efficiency.
Selected Enterprise Outcomes
First multi-year enterprise support agreement
Built the business case, commercial model, contract structure, staffing approach and delivery model.
Quotability improved from 38% to 53%
Led a structured multi-team performance improvement programme combining technical expertise, monitoring and sustained follow-through, contributing an estimated £7 million in additional annual revenue.
Recurring reporting effort reduced by approximately 50%
Introduced reusable governance structures and AI-assisted reporting to improve speed, consistency and visibility.
Selected Enterprise Customers
AIG
Ageas
esure
Nationwide
BNP Paribas
Allstate
Ericsson
Beyond the CV
Leadership Insights
Practical thinking from enterprise experience
Articles on trust, Customer Success, AI, cross-functional alignment and the moments when leadership becomes difficult in practice.
Read ArticlesAuthor
Really, Another Leadership Book?
Preparing for the Moments When Leadership Advice Meets Enterprise Reality. A practical examination of judgement, trust and leadership under real enterprise pressure.
Career CRM
A practical tool for structured career management
A free, private and local-first application I built to make job searches, CV tailoring and interview preparation more organised.
Explore Career CRMLooking for an enterprise leader who connects customers, teams, technology and commercial outcomes?
I am open to senior opportunities across Enterprise Customer Success, Customer Operations and strategic customer leadership.