Joakim Domeij
Driving customer retention, revenue growth, executive stakeholder engagement, and long-term value for enterprise organisations across SaaS, AI-enabled services, and highly regulated industries.
Proven Enterprise Impact
What I Help Organisations Achieve
Executive Stakeholder Management
Building trusted relationships with C-suite leaders, CIOs, CTOs, and senior stakeholders to align technology investments with measurable business outcomes.
Revenue Growth & Retention
Driving renewals, expansion, and strategic account growth through governance, stakeholder alignment, and value-led customer success.
Executive Governance
Leading monthly governance reporting, QBRs, ABRs, roadmaps, and business reviews that connect adoption, resilience, and outcomes.
DORA & Operational Resilience
Supporting highly regulated customers through resilience, governance, disaster recovery, risk mitigation, and compliance-focused initiatives.
AI & Automation
Using AI-enabled reporting, automation, and workflow optimisation to improve visibility, efficiency, and customer outcomes.
Strategic Account Leadership
Helping enterprise customers translate complex SaaS and technology investments into long-term commercial value and operational impact.
Enterprise Customer Experience
Commercial Customer Success with Technical Depth
My strength sits at the intersection of customer success, commercial growth, enterprise technology, and executive stakeholder management. I bring the commercial discipline to retain and grow strategic accounts, combined with the technical credibility to support complex SaaS, AI-enabled, infrastructure, and regulated customer environments.
This allows me to act as a trusted advisor to customers, a bridge between technical and commercial teams, and a leader focused on measurable outcomes rather than activity.
Leadership Themes I Care About
Human Leadership
Creating clarity, trust, and psychological safety through transparent communication and accountable leadership.
AI for Efficiency
Using AI to automate tasks and improve visibility while keeping strategic relationships human-led.
Breaking Silos
Aligning sales, customer success, technical teams, and leadership to improve customer outcomes from day one.
Open to Customer Success & Strategic Account Leadership Roles
Interested in opportunities across Customer Success Director, Strategic Customer Success, Enterprise Customer Success, and hybrid CS-commercial leadership roles.